She was one of your best employees, and you almost fired her. This brief covers the half of convenience store job descriptions nobody writes down, and what it costs you.
You Almost Fired Your Best Employee
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Jeff Kahler
Jeff Kahler is a lifelong entrepreneur, operator, and advocate for the people who show up every day and do the work.
He spent twenty-six years building Mustang Pizza and founded Ready Training Online in 2005, growing it into a leading e-learning platform for the convenience-store industry before selling the company in 2025.
Today, he leads Culture of Convenience, hosts Where’s the Friction?, and is the author of Gutter to Go-Getter. Jeff lives in Pennsylvania with his wife, Lisa, and their three Jack Russell and pug mixes.
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You Don’t Have a Culture Problem
You don’t have a culture problem. You have a clarity problem, and it’s landing on everyone beneath it. This brief covers what’s really happening when convenience store culture looks broken.
The Loss of a Champion
If you’re serving the convenience store industry, one champion leaving can end a key customer relationship. This brief covers how to build roots that survive the loss of a champion.
The Standard Nobody Follows
Convenience store vendor relationships run on promises. This brief covers what a broken commitment costs, and how to keep one when a bigger number shows up.
The Friction of Broken Trust
Trust reduces friction. Broken trust creates it. This brief looks at why convenience only works when people trust the promise, the process, and the people behind it.