Where’s the Friction?
Watch the Latest Episode
Brief #004
You Don’t Have a Culture Problem
You have a clarity problem, and it’s landing on everyone beneath it. This brief covers what’s really happening when convenience store culture looks broken.
About the Show and Your Host, Jeff Kahler
Host Jeff Kahler explores why work gets stuck, what leaders often miss, and how organizations can replace friction with clarity. Each episode brief looks at what’s holding convenience store leaders back, what’s causing it, and what to do about it.
Jeff’s story starts in a pizzeria at fifteen. By eighteen, he bet everything and bought it. Decades of running businesses followed, learned on the floor, one hard lesson at a time. In 2005, after running into the same training problems in his own stores again and again, he founded Ready Training Online, a training platform for frontline workers in convenience stores, restaurants, and retail. Twenty years later, he exited and turned Culture of Convenience into a full business services operation.
Jeff holds a master’s degree in friction, and he means it. Across four decades in business, he has created it, missed it, fixed it, and paid for it.
Today he helps operators close the gap between the operation they designed and the one their team can deliver, before it costs them a customer, a team member, or another exhausting year.
Not Sure Where to Start?
Every organization has friction that shows up in the business. With decades of experience in convenience store operations, we are dedicated to helping you uncover that friction, identify what’s contributing to it, prioritize where actions can deliver the greatest impact, and implement solutions that stick.