She was one of your best employees, and you almost fired her. This brief covers the half of convenience store job descriptions nobody writes down, and what it costs you.
You Almost Fired Your Best Employee
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In the Where’s the Friction? show, host Jeff Kahler explores why work gets stuck, what leaders often miss, and how convenience store operators can replace friction with clarity. Browse the latest briefs below.
You Don’t Have a Culture Problem
You don’t have a culture problem. You have a clarity problem, and it’s landing on everyone beneath it. This brief covers what’s really happening when convenience store culture looks broken.
The Loss of a Champion
If you’re serving the convenience store industry, one champion leaving can end a key customer relationship. This brief covers how to build roots that survive the loss of a champion.
The Standard Nobody Follows
Convenience store vendor relationships run on promises. This brief covers what a broken commitment costs, and how to keep one when a bigger number shows up.
The Friction of Broken Trust
Trust reduces friction. Broken trust creates it. This brief looks at why convenience only works when people trust the promise, the process, and the people behind it.