Your best people never stop moving, and you’re still behind. Jeff and Sheree show why busy and effective look the same from the inside, and how to tell them apart on your own team. You’ll leave with: A name for the work your team does around broken processes. Three questions to ask any manager, under […]

Every operational headache, however it shows up, comes from one or more of seven sources of difficulty. Jeff and Sheree put all seven in a lineup and work through real scenarios with you. You’ll leave with: The seven sources behind every operational headache. Which of the seven hit your operation the hardest. Why your most […]

When friction goes unnamed long enough, it turns into patterns your team lives with every day. Jeff and Sheree introduce eleven of them, each one in the words operators use before they know it has a name. You’ll leave with: The eleven patterns friction turns into when nobody names it, in the words operators use […]

Finding friction only helps if you fix it. Jeff and Sheree walk through five kinds of fixes and how to match a problem to the right one. Bring a problem you’re dealing with now. A few get worked through live. You’ll leave with: A simple decision tree for matching a problem to the right fix. […]