Tune in to innovative ways to use research and the voice of your customer to improve your business.
Episode 0106 | Sidekick Launch: Here To Help
This week, Mike Singer, Lori Breece, and Jennifer King join Jeff and Producer Kelly to talk about sidekicks of all kinds.
Episode 0097 | Loss Leaders: What Are You Giving Up To Get?!
This week Jeff Kahler shares his very unconventional use of a loss leader and provides 4 important tips on how to avoid undervaluing yourself or your business.
Episode 0094 | Listener Emails: Season 8 Recap
What do irrational fears, uncomfortable truths, and Jeff Kahler reading minds have in common? It’s all happening in the Season 8 Recap!
Episode 0084 | Round the Wagons for Greater Success!
What are quality circles? Why should I use them? And how can I implement them in my team ASAP? Check out this week’s episode to see what Jeff and Kelly have to say about them and how they can positively impact your business.
Episode 0075 | AI Bots, Ethics Questions, and Food in Your Teeth Protocol
It’s time for the Season 6 recap, and, as always, the questions and comments from our listeners never disappoint. This week, we put Jeff Kahler in the hot seat as he tries to answer life’s biggest questions.
Episode 0071 | Culture of Convenience: Your Feedback Doesn’t Bother Us!
This week, we’re rounding out this chapter on feedback with Jeff Kahler and Producer Kelly sharing stories from this podcast, Culture of Convenience.
Episode 0070 | trainingGrid™: The LMS Built by Feedback
In this episode, Jeff Kahler shares some of the feedback he’s received while building trainingGrid™, Ready Training Online’s learning management system, or LMS.
Episode 0069 | MotionGlass Studios: Roll Tape and Feedback
This week Jeff Kahler, with input from one of RTO’s founding partners Michael Finlayson, unpacks the ins and outs of starting a production company.
Episode 0068 | Feedback for RTO: Stop, Drop, and Change
This week, Jeff Kahler talks about times in RTO’s history where he’s had to listen to feedback, then pivot and make changes to how the software company was running.
Episode 0067 | Feedback: It’s Risky!
This week, we’re kicking off the discussion of our tenth and final element of building a culture of convenience: the Feedback Loop.
International Podcast Day | Food Challenge Special Edition
What better way to celebrate International Podcast Day than trying new foods and making a game out of it? The clock is counting down.
Episode 0027 | Customer Loyalty: Be the Loudest but the Calmest
Earning customer loyalty begins before the customer even arrives at your business.
Episode 0018 | Coaching and Feedback: Get Your Ducks in a Row!
Coaching and Feedback are great buzzwords, but when you stop think about it, aren’t they often a little easier said than done?
Episode 0014 | Enhance Your Communication Skills: Shut up and Listen
Great communication doesn’t just mean speeches, debates and closing the deal; it’s a lot more than that. This week, Jeff Kahler is put to the test with three quick drills you can use with your own team to boost communication skills.