Customer Loyalty: Be the Loudest but the Calmest
Hosts & Guests
About This Episode
Earning customer loyalty means more than just getting customers to place a plastic barcode on their key ring; it begins before the customer even arrives at your business. At Ready Training Online, Jeff Kahler has kept his churn rate below 4%, and in this episode he shares the secret to that success. He also discusses some great ways to ease customers into your product or service. Don’t forget – a customer’s “NO” now doesn’t necessarily mean “NEVER.”
How do you handle a customer leaving your business?
Episode 0102 | Bitcoin Fraud: Yes This IS a Thing!
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Episode 0087 | Procrastination: Punt Over Play!
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Episode 0073 | Overcoming Bad Bosses
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Episode 0072 | Bad Bosses Disrupt Good Employees
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Episode 0071 | Culture of Convenience: Your Feedback Doesn’t Bother Us!
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