About This Episode
Earning customer loyalty means more than just getting customers to place a plastic barcode on their key ring; it begins before the customer even arrives at your business. At Ready Training Online, Jeff Kahler has kept his churn rate below 4%, and in this episode he shares the secret to that success. He also discusses some great ways to ease customers into your product or service. Don’t forget – a customer’s “NO” now doesn’t necessarily mean “NEVER.”
How do you handle a customer leaving your business?
We’re fifty episodes in, and it’s that time again—this week we’re recapping season four. Jeff Kahler really gets his feet held to the fire as we tackle emails questioning his politics, inventions, and even his marriage and family life!
Culture of Convenience is one year old! We’re looking back on the journey as Jeff Kahler describes the good, the bad, and the ugly of starting a podcast.
Jeff Kahler loves running businesses and interacting with people, but he really loves making businesses run as smoothly as possible. How? Through automation.
Running low on cash is never fun, especially when you’re starting a business or looking for a job. This week, we share the top 5 entries from our “Broke As a Joke Challenge”: real-life stories submitted by listeners who went through it.
There’s no doubt we’re all experiencing the effects of labor shortages and delays with the supply chain. This week, Jeff Kahler discusses practical steps consumers can take to get back to what’s really important this holiday season.
Are you an energy giver or an energy taker? This week, Jeff Kahler is put to the test – can he successfully infuse energy instead of taking it?
Working from home has become increasingly popular throughout the course of the pandemic. This week, Jeff Kahler shares some ways to be successful while working from home.
The time of paper applications is over. This week, Jeff Kahler discusses navigating a virtual workplace and the best ways companies can now recruit, interview, hire, and train employees.
COVID has been used as an excuse for a lot of things, including punishing employees. This week, Jeff Kahler describes his daughter’s experience with a manager who took out his anger on her.
Employees are leaving their current jobs en masse and hunting for dream jobs. This week, Jeff Kahler breaks down the issues with this new “search for greener pastures” mentality.
This week, Jeff Kahler fesses up to where he falls short with communication and provides sound tactical advice to make you a better leader and a more effective communicator while maintaining the trust of your team.
There are two general schools of thought when it comes to starting a new business: the “boot-strap” method or venture capitalism. However, no matter which way you go there will be a period where you just have to wait.
Let’s face it: everyone has insecurities. But what happens when those insecurities manifest at work? These “scarecrows” often make your most valuable team members want to leave! In this episode, Jeff Kahler interviews a friend of the show who was dealing with a scarecrow.
Our episode recaps are some of our personal favorites, and this episode’s questions are pretty scandalous! Topics include team member incentives, drug abuse in the workplace, tattoos, moving out of state, and the list goes on.
What better way to celebrate International Podcast Day than trying new foods and making a game out of it? The clock is counting down.
Rejection is one of the most common fears we face on a daily basis – but do we even know why that is? This week, Jeff Kahler cracks open the word “no” and unpacks why the word is so terrifying to hear AND say.
E-commerce, though relatively new, has become a multibillion-dollar industry that is extremely convenient for consumers. This week, Jeff Kahler discusses the most important aspects of a successful e-commerce business model strategy.
Your business model is your company’s core strategy for profitable business. In this week’s episode, Jeff Kahler looks at this concept from a perspective that might surprise you.
Innovation must be at the forefront of your business model strategy, but evolution shouldn’t be far behind. This week, Jeff Kahler discusses how to encourage innovation in your organization.
Responding and reacting may seem very similar, but they’re really two very different things. This week, Lisa from Big Fat Skinny Dish returns!
This week, we’re diving into the ten strategic elements that build a culture of convenience. Jeff Kahler explains the meaning of every element and how to effectively implement each into your business.
Studies show nearly 85% of college graduates with an autism spectrum disorder are unemployed. This week, Jeff Kahler asks: “Who?” “What?” and “How to do you bring these diverse assets to your team?”
What makes an outstanding leader? It’s a topic that has been debated at length. This week, Jeff Kahler breaks down three types of leaders – bosses, visionaries, and coaches…
Leadership begins with you, but negative thoughts could mean you’re setting yourself up for failure before you even begin.
Ensuring client success goes beyond providing good customer service and managing accounts.
Casting a wide net seems like a great way to generate cash flow, but that’s not always true. Niching down is a skill that pays large dividends if done correctly, but what does “niching down” mean?
Anyone can be hired to fill a position and retain a job, but the question is always: will they remain a loyal employee in times of discomfort or adversity?
Season 2 is drawing to a close, and we have been collecting your listener emails for another question and answer session with Jeff Kahler!
What does your decision-making process look like? There are logical steps to making wise decisions – but occasionally things still don’t work out. How can you feel confident about your business decisions?
Whether you like it or not, conflict – and therefore conflict management – is a part of life. This week, Jeff Kahler breaks down the difference between “peacemaking” and “peacekeeping.”
Internal conflict is the most common type of conflict in our lives. What can you do when the heart and brain are fighting one another?
Your people are essential to your business, but do some of them seem too “difficult” to deal with? This week, Jeff Kahler talks about those “difficult people.”
Coaching and Feedback are great buzzwords, but when you stop think about it, aren’t they often a little easier said than done?
This week, Jeff Kahler interviews Joe Rovinsky and Thom Greco, to explore CovidSafe™, the certification behind reopening.
If you budget your money, why don’t you budget your time? This week, Jeff Kahler discusses the difference between the urgent and the important.
In-house solution sales guru Mike Fish joins us today, exploring the three components of what Jeff Kahler believes are the foundation of successful solution sales.
Great communication doesn’t just mean speeches, debates and closing the deal; it’s a lot more than that. This week, Jeff Kahler is put to the test with three quick drills you can use with your own team to boost communication skills.
This week, Jeff Kahler unwraps the reason why so many executives and business owners are rating themselves poor when it comes to problem solving.
Abuse should never be tolerated in the workplace. Jeff Kahler breaks down the four types of offenders you may run into and how to handle them.
Culture of Convenience has officially launched ten episodes! This episode, Jeff Kahler addresses questions and comments submitted by you–our listeners.