About This Episode
Earning customer loyalty means more than just getting customers to place a plastic barcode on their key ring; it begins before the customer even arrives at your business. At Ready Training Online, Jeff Kahler has kept his churn rate below 4%, and in this episode he shares the secret to that success. He also discusses some great ways to ease customers into your product or service. Don’t forget – a customer’s “NO” now doesn’t necessarily mean “NEVER.”
How do you handle a customer leaving your business?
Innovation must be at the forefront of your business model strategy, but evolution shouldn’t be far behind. This week, Jeff Kahler discusses how to encourage innovation in your organization.
Responding and reacting may seem very similar, but they’re really two very different things. This week, Lisa from Big Fat Skinny Dish returns!
This week, we’re diving into the ten strategic elements that build a culture of convenience. Jeff Kahler explains the meaning of every element and how to effectively implement each into your business.
Studies show nearly 85% of college graduates with an autism spectrum disorder are unemployed. This week, Jeff Kahler asks: “Who?” “What?” and “How to do you bring these diverse assets to your team?”
What makes an outstanding leader? It’s a topic that has been debated at length. This week, Jeff Kahler breaks down three types of leaders – bosses, visionaries, and coaches…
Leadership begins with you, but negative thoughts could mean you’re setting yourself up for failure before you even begin.
Ensuring client success goes beyond providing good customer service and managing accounts.
Casting a wide net seems like a great way to generate cash flow, but that’s not always true. Niching down is a skill that pays large dividends if done correctly, but what does “niching down” mean?
Anyone can be hired to fill a position and retain a job, but the question is always: will they remain a loyal employee in times of discomfort or adversity?
Season 2 is drawing to a close, and we have been collecting your listener emails for another question and answer session with Jeff Kahler!
What does your decision-making process look like? There are logical steps to making wise decisions – but occasionally things still don’t work out. How can you feel confident about your business decisions?
Whether you like it or not, conflict – and therefore conflict management – is a part of life. This week, Jeff Kahler breaks down the difference between “peacemaking” and “peacekeeping.”
Internal conflict is the most common type of conflict in our lives. What can you do when the heart and brain are fighting one another?
Your people are essential to your business, but do some of them seem too “difficult” to deal with? This week, Jeff Kahler talks about those “difficult people.”
Coaching and Feedback are great buzzwords, but when you stop think about it, aren’t they often a little easier said than done?
This week, Jeff Kahler interviews Joe Rovinsky and Thom Greco, to explore CovidSafe™, the certification behind reopening.
If you budget your money, why don’t you budget your time? This week, Jeff Kahler discusses the difference between the urgent and the important.
In-house solution sales guru Mike Fish joins us today, exploring the three components of what Jeff Kahler believes are the foundation of successful solution sales.
Great communication doesn’t just mean speeches, debates and closing the deal; it’s a lot more than that. This week, Jeff Kahler is put to the test with three quick drills you can use with your own team to boost communication skills.
This week, Jeff Kahler unwraps the reason why so many executives and business owners are rating themselves poor when it comes to problem solving.
Abuse should never be tolerated in the workplace. Jeff Kahler breaks down the four types of offenders you may run into and how to handle them.
Culture of Convenience has officially launched ten episodes! This episode, Jeff Kahler addresses questions and comments submitted by you–our listeners.
When done well, performance reviews can be incredibly valuable. In this episode, Jeff Kahler shares what does and doesn’t work in a review.
In life and in travel, you must know where you’re headed before you can begin your adventure. The same is true in your career and the careers of your employees.
This week, Jeff Kahler takes a deep dive into building a culture of trust in your organization. We’ll talk about how trust is built over time and also what can be done today to bolster it.
Sure, core values sound like a given when creating your business standards but did you know there are serious dangers to stating them?
What’s standing in between a thriving team and constant turnover? And why are managers to blame for this?
As leaders should there be specific time carved out to recharge? Of course! Then why do we feel guilty when we do take that time???
Onboarding a new employee is more than hours of boring orientation and filling out forms. What do you show your new hires with the act of onboarding?
How can you avoid last minute negotiations when making a job offer? Can you use your instincts to hire someone? Who else can you rely on during this process?
The quality of an interview can ultimately influence employee retention and turnover rates. Believe it or not, there’s an art to interviewing, and a successful interview will support a culture of convenience.
Your employees are your most valuable asset. The employee recruitment process is the first step in building a team that works together effectively toward your company’s goals.
What does pizza have to do with software? What’s non-negotiable when you’re aiming for success? Is profit always the biggest focus or can you tweak your mindset to get the results you’re really looking for in your company?