Culture of Convenience Logo

Customer Loyalty: Be the Loudest but the Calmest

 

Hosts & Guests

Jeff Kahler
Kelly Sundberg

Share Episode

About This Episode

Earning customer loyalty means more than just getting customers to place a plastic barcode on their key ring; it begins before the customer even arrives at your business. At Ready Training Online, Jeff Kahler has kept his churn rate below 4%, and in this episode he shares the secret to that success. He also discusses some great ways to ease customers into your product or service. Don’t forget – a customer’s “NO” now doesn’t necessarily mean “NEVER.”


How do you handle a customer leaving your business?

Recent Episodes

Episode 0120 | Do Not Stay at Mediocre

In this week’s episode, Jeff Kahler explains how the concept of “Gears to Your Career” can be used to energize and inspire people in the workplace by providing their very own career path.  

Episode 0119 | Displaced by AI

In this episode, Jeff Kahler discusses the top 10 jobs he believes could be displaced by AI, along with options on how to either embrace it, or work around it.

Episode 0117 | Strength Follower: Dedication

This week, we’re spotlighting Angel Bui, RTO’s UX/UI designer! Listen as she shares how dedication has helped her through life as well as how her parents, Vietnamese immigrants, inspired her to be successful in not only in programming, but everything she does.

Episode 0116 | Hearing But Not Listening: The HUBS Origin Story

Jeff Kahler had a vision for building great data reporting features into his software platform, but he wasn’t listening to his customers and didn’t know what they needed. In this episode, find out what can be accomplished when you stop doing and start listening.

Episode 0095 | Generational Diversity

In this week’s episode, Jeff Kahler is breaking down what each generation brings to your organization and unpacks the differences and similarities between us all.

Episode 0093 | State of the Labor Market

This week, Jeff Kahler invites Jessica Blake-Dean from High’s Stores, based in Baltimore, onto the show to discuss her strategy for recruiting and hiring talent in 2023.

Listen Now!

Culture of Convenience™ episodes are available on all of your favorite platforms.

Apple Podcast Icon

Stay connected to get the latest podcast alerts and never miss an episode.