Turning Leaders into Shift Leaders: Interview with Bob Duprey (from Restaurant Playbooks)
Hosts & Guests
Jeff Kahler
Kelly Sundberg
Bob Duprey
Share Episode
About This Episode
Bob Duprey is no stranger to creating consistent training systems. In this interview, Jeff Kahler explores how shift leaders can really elevate restaurant service, especially in quick service restaurants (QSRs)! Bob and Jeff also dive into Shift Leader Playbook, the newest course from Restaurant Playbooks.
About Our Guest:
For the last 20 years, Bob Duprey has worked with Fortune 500 clients to develop custom eLearning solutions. As the founder of Restaurant Playbooks, he formed a team of passionate pros with proven expertise in the restaurant industry, and Learning & Development. Bob’s goal is to create engaging eLearning experiences that develop behaviors and deliver results.
Recent Episodes
Episode 0128 | Comebacks Don’t Happen Overnight: Interview with Stephanie Stuckey
Besides bringing her family business out of the red, Stephanie Stuckey has built a team and marketed her brand, all while completely re-inventing herself in a matter of a couple years. Hear her secrets and strategies in this episode!
Episode 0127 | Create the Work Culture You Want: Interview With Steve Seymour
Recruiting and Retaining advice abounds in our interview with Steve Seymour, author of 100 Ideas to Improve the Workplace.
Episode 0126 | AI in Convenience: An Interview with Susan Sly
On this week’s podcast we talk to Susan Sly, CEO of The Pause Technologies and Top Women in AI Finalist, to get her take on AI.
Episode 0125 | Season 11 Recap: Taking Questions
This week Jeff Kahler is tackling the burning questions our listeners sent in during Season 11.
Episode 0124 | An Interview with Frank Beard
In this info-packed episode, Jeff Kahler speaks with Frank about his cstore diet, EV charging stations, autonomous check-out, and measuring success.
Episode 0123 | An Interview with Lonnie McQuirter
In this episode, Lonnie McQuirter, breaks down what separates him from big competition and provides a sneak peek at what advice he’ll be giving suppliers at the NACS Show!
Episode 0122 | An Interview with Lisa Dell Alba
In this episode of the Culture of Convenience, Jeff Kahler interviews Lisa Dell Alba, President and CEO of Square One Markets!
Episode 0121 | Top 10 Reasons to See Us at NACS
In this episode, Jeff Kahler shares the top ten reasons—plus a few extras—why you should stop by and visit RTO at NACS booth B3749!
Episode 0120 | Do Not Stay at Mediocre
In this week’s episode, Jeff Kahler explains how the concept of “Gears to Your Career” can be used to energize and inspire people in the workplace by providing their very own career path.
Episode 0119 | Displaced by AI
In this episode, Jeff Kahler discusses the top 10 jobs he believes could be displaced by AI, along with options on how to either embrace it, or work around it.
Episode 0118 | Scars We Think Others Can See
In this episode, Jeff Kahler speaks candidly about his insecurities and offers advice on how you can overcome your own insecurities to make an impact on the job.
Episode 0117 | Strength Follower: Dedication
This week, we’re spotlighting Angel Bui, RTO’s UX/UI designer! Listen as she shares how dedication has helped her through life as well as how her parents, Vietnamese immigrants, inspired her to be successful in not only in programming, but everything she does.
Episode 0116 | Hearing But Not Listening: The HUBS Origin Story
Jeff Kahler had a vision for building great data reporting features into his software platform, but he wasn’t listening to his customers and didn’t know what they needed. In this episode, find out what can be accomplished when you stop doing and start listening.
Episode 0115 | Getting Into the Nitty Gritty: Season 10 Recap
Going broke, becoming servants to AI, and rage cleaning are all topics that YOU, our listeners, wanted to discuss. Don’t miss this episode, where Jeff Kahler shares his wisdom and wit on these situations and more!
Episode 0114 | Strength Follower: Curiosity
Curiosity requires you to seek out answers beyond yourself. Sandy Williams-Brown’s curiosity sets her ahead when it comes to social media and content marketing at RTO.
Episode 0113 | Strength Follower: Adaptability
In this episode, Flavia Chiquita, Senior Content Supervisor at MotionGlass Studios, discusses her career path and how that brought her to where she is now.
Episode 0112 | Strength Follower: Grit
In Episode 112, Video Specialist Steve Witmer discusses how grit shaped his life and career.
Episode 0111 | Strength Follower: Trend Spotting
In this episode Producer Kelly sits down with Ready Training Online’s Web Designer, Justin Watson, to discuss noticing trends.
Episode 0110 | WTF: Where’s the Future?
In this episode, Jeff Kahler discusses AI, human employees, technology, and how to up your game for the future so your organization stays relevant.
Episode 0109 | WTF (Where’s the Friction?!?): Rust Out – It’s Not Burn Out!
In this week’s episode, Jeff Kahler discusses the symptoms of rust out, and what you can do about it, because after rust out comes drop out!
Episode 0108 | WTF (Where’s the Friction?!?): Toxic Workplaces
In this week’s episode, Jeff Kahler and Producer Kelly take an in-depth look at toxic workplaces.
Episode 0107 | WTF (Where’s the Friction?!?): Work Ethic and Integrity
In this week’s episode, Jeff Kahler asks his friend, mentor, and coach, Steve Goble, to discuss how find stellar candidates- and better yet, how to be one.
Episode 0106 | Sidekick Launch: Here To Help
This week, Mike Singer, Lori Breece, and Jennifer King join Jeff and Producer Kelly to talk about sidekicks of all kinds.
Episode 0105 | Too Happy at Work?! Season 9 Recap!
It’s already time for our season 9 recap and our listeners have sent in some of their most interesting work situations.
Episode 0104 | Power Employees: What It Takes To Move Up the Ranks!
This week Producer Kelly puts Tom Hart, RTO’s Director of Business Development and convenience industry whiz kid, into the hot seat.
Episode 0103 | App Chat: Using Cell Phones at Work, for Work!
In this episode, Jeff Kahler discusses everything that had to be taken into account while developing the trainingGrid® app.
Episode 0102 | Bitcoin Fraud: Yes This IS a Thing!
In this week’s episode, Jeff Kahler shares how a call from a client made him rethink how to protect you and your team from Bitcoin scams.
Episode 0101 | How Convenience Is Getting Even More Competitive!
How can you up your game and ensure you’re truly building a culture of convenience? Find out in this week’s episode!
Episode 0100 | The (Lost) Art of Celebration: 100th Episode
Welcome to our 100th episode!! In this episode, Jeff Kahler discusses how to recognize and celebrate the people in your company.
Episode 0099 | Work Life Balance: What Does It Even MEAN?!?
This week Jeff Kahler breaks down the psychology behind work-life balance and shares some great ideas on how to achieve it.
Episode 0098 | Loyalty Programs: Where Have All the Followers Gone?
This week Jeff Kahler discusses 2023 trends for loyalty clubs and shares best practices for getting the most out of your program.
Episode 0097 | Loss Leaders: What Are You Giving Up To Get?!
This week Jeff Kahler shares his very unconventional use of a loss leader and provides 4 important tips on how to avoid undervaluing yourself or your business.
Episode 0096 | Generational Technology: Necessity is the Father of Invention
In this week’s episode, Jeff and Kelly discuss what each generation brings to the table with technology and inventions.
Episode 0095 | Generational Diversity
In this week’s episode, Jeff Kahler is breaking down what each generation brings to your organization and unpacks the differences and similarities between us all.
Episode 0094 | Listener Emails: Season 8 Recap
What do irrational fears, uncomfortable truths, and Jeff Kahler reading minds have in common? It’s all happening in the Season 8 Recap!
Episode 0093 | State of the Labor Market
This week, Jeff Kahler invites Jessica Blake-Dean from High’s Stores, based in Baltimore, onto the show to discuss her strategy for recruiting and hiring talent in 2023.
Episode 0092 | Complexities of Compliance
This week, Jeff Kahler interviews RTO’s very own Laura Wentling, Director of Government Affairs, to truly understand the complexities of staying compliant.
Episode 0091 | Conflict Management: It’s a Tough Soft Skill
Producer Kelly has decided to kick off the new year by focusing on conflict management, and she puts Jeff Kahler to the test – literally.
Episode 0090 | Intellectual Capital: You’re More Valuable Than You Think!
This week, Jeff Kahler discusses the three pillars of intellectual capital. Your organization may be worth more than you think!
Episode 0089 | Marketing to Singles Pays Double!
This week, Jeff Kahler provides some quick tips and ideas on how you can take marketing to singles to the next level – even in the convenience world!
Listen Now!
Culture of Convenience™ episodes are available on all of your favorite platforms.
Stay connected to get the latest podcast alerts and never miss an episode.