Client Success : The Champion of Your Business
Hosts & Guests
About This Episode
Ensuring client success goes beyond providing good customer service and managing accounts. This week, Jeff Kahler speaks with Ready Training Online’s very own Client Success Manager, Julie Givens, who shares the highs and lows of being responsible for a client’s success. Jeff also discusses the evolution of the software business and how it costs nothing to blow peoples’ minds.
In this week’s episode, Jeff Kahler is breaking down what each generation brings to your organization and unpacks the differences and similarities between us all.
What do irrational fears, uncomfortable truths, and Jeff Kahler reading minds have in common? It’s all happening in the Season 8 Recap!
This week, Jeff Kahler invites Jessica Blake-Dean from High’s Stores, based in Baltimore, onto the show to discuss her strategy for recruiting and hiring talent in 2023.
This week, Jeff Kahler interviews RTO’s very own Laura Wentling, Director of Government Affairs, to truly understand the complexities of staying compliant.
Producer Kelly has decided to kick off the new year by focusing on conflict management, and she puts Jeff Kahler to the test – literally.
This week, Jeff Kahler discusses the three pillars of intellectual capital. Your organization may be worth more than you think!
This week, Jeff Kahler provides some quick tips and ideas on how you can take marketing to singles to the next level – even in the convenience world!
This week, Jeff Kahler discusses the highs and lows of robotics as well as the fears people (and Kelly) have as we adapt to the increasing role robots have in our lives.
This week, Jeff Kahler discusses how he moves forward with projects and gets comfortable with being uncomfortable.
This week, Jeff Kahler breaks down how make buying decisions are really made.
This week, Jeff and Kelly discuss companies that “changed the game” not just for their industries but for our culture at large.
What are quality circles? Why should I use them? And how can I implement them in my team ASAP? Check out this week’s episode to see what Jeff and Kelly have to say about them and how they can positively impact your business.
This week, Producer Kelly and Jeff review listener emails and comments from this season. What are your thoughts?
This week, MotionGlass Studios’ very own Production Manager, Spence, is put in the hot seat to discuss one of his favorite things: creativity.
This week’s guest literally wrote the book on soft skills. Carrie Luxem is the author of Soft Skills Playbook, and she’s joined Producer Kelly this week to talk about how to overcome a world of automation and improve on soft skills.
This week, Producer Kelly interviews Andrew Herkert, Vice President of TruScribe — a narrated, hand-drawn, whiteboard video production company.
This week, Kelly interviews Glenn Gautier of 2PLUS Communications, who shares first-hand experience with facing “bad news,” how he reframed it, and how it changed his outlook on business.
We’re continuing our Convenient Leadership series this week with special guest Mike Edwards. Mike is a 14-time Emmy award-winning filmmaker – but that success didn’t just happen overnight.
This week, Kelly interviews Ben Brown, who trains some of the country’s top marksmen at the nation’s largest outdoor gun range. Learn how Ben overcomes doubts and steps up to get the job done.
This week, we’re talking about comparison – something everyone deals with on an almost-daily basis. Our special guest, Lisa Kahler (who happens to be married to Jeff), gives practical advice on overcoming the comparison mindset.
It’s time for the Season 6 recap, and, as always, the questions and comments from our listeners never disappoint. This week, we put Jeff Kahler in the hot seat as he tries to answer life’s biggest questions.
Does fashion make or break your career? Does it even matter? In this week’s episode, Jeff Kahler discusses the clothes you wear and how it affects all areas of your career.
Sometimes, the only way to deal with a bad boss is by quitting a job altogether. But before you write your resignation letter, listen to Jeff Kahler share some great ideas about how to deal with a bad boss or bad leadership.
This week, Jeff Kahler talks about the real-life bad boss stories you submitted.
This week, we’re rounding out this chapter on feedback with Jeff Kahler and Producer Kelly sharing stories from this podcast, Culture of Convenience.
In this episode, Jeff Kahler shares some of the feedback he’s received while building trainingGrid™, Ready Training Online’s learning management system, or LMS.
This week Jeff Kahler, with input from one of RTO’s founding partners Michael Finlayson, unpacks the ins and outs of starting a production company.
This week, Jeff Kahler talks about times in RTO’s history where he’s had to listen to feedback, then pivot and make changes to how the software company was running.
This week, we’re kicking off the discussion of our tenth and final element of building a culture of convenience: the Feedback Loop.
This week, we continue the series focusing on reporting and financials with a topic that may not be acknowledged but that is still very important: the heart of expectancy.
This week, we continue our “Short Change” series with a discussion on hard work, and Jeff Kahler unpacks the concept of balancing hard work with contentment.
This week in our “Short Change” mini series: what you don’t do with your money is just as important as what you do with it.
This week, Jeff Kahler talks about giving. What does giving look like in business, and what if you can’t afford to give?
This week, Jeff Kahler responds to your questions and comments, and Kelly has her feet held to the fire about her bed—wait, what?!? You’ll just have to listen to find out!
This week, Jeff Kahler sits down with NCR’s Marc Haberkorn and Amit Acharya to set the record straight and dive into the real reasons self-checkout is so successful.
Do you know the difference between coaching and mentoring? These two terms are often lumped together, but they’re actually very different. This week, Jeff Kahler and our special guest, Myra Kressner, share their experiences with mentoring and talk about mentoring’s significance and benefits.
Investing time and money into training your employees often feels like just another expense, however training should be viewed not only as an investment in your people, but also an investment in the success of your business.
Gamification looks like a fun, engaging, and effective tool for training, but how well does it actually work? This week, Jeff Kahler discusses the pros and cons of gamification.
Inflation is here, and it’s real. This week, Jeff Kahler dives into the impact the economy has on us, offering advice and hope – something we all need right now!
Cryptocurrency is on the rise, but what is it and how might it affect your life? This week, Jeff sits down with Mike Beaman, owner of a crypto mining business.